Product Variations
We ensure that the best quality products are delivered to the customers. All products go through a quality check process before shipping for a seamless experience. Few of our products may have irregularities and variations as the products are crafted by hands of artisans which reflect their unique touch. These imperfections are not flaws. They are contributing to the uniqueness and charm of the product. Please note there may be variation in colour due to photography lights and the device used for viewing. Please check detailed description of the products. You can contact us in case of additional information needed before making the purchase. You can reach us at support@houseofsiblings.com.
Damage Policy
In case of receiving a product with damage, a video recording of unboxing is needed within 24 hours after the delivery of the product. This video will help us in understanding the cause of concern. We will initiate the replacement or refund after the quality check of the product is done.Refund will be initiated within two days after the product has passed quality check process to the original source of payment. It may take 3-10 days to reflect the money in your bank account. Exchange product will be shipped within 5 business days after the product has passed quality check process.
Product should be unused and unwashed with original packaging, labels and tags intact while returning. We will arrange reverse pickup for the products eligible for exchange or return free of cost. In case of non-availability of reverse pickup service, due to the location, we will request you to courier the product back to us and we will compensate you 100 Rupees per product. In case product is found to be used, washed, altered or damaged, it will not be eligible for exchange or return. Please share the unboxing video on support@houseofsiblings.com and we will revert back within 2 business days. Our Customer care team will share reverse pickup details with you. Please keep the product to be returned ready in unused, unwashed and unaltered condition. Please check the product before accepting at the time of delivery to avoid receiving damaged product. We request you to not accept the order in case the damaged delivery and provide us an image. You can share the picture at support@houseofsiblings.com or +91 7014398240 within 24 hours of the attempt of delivery.
Refund and Exchange
We do not accept exchange or return except in the case of physically damaged products or in the case of missing items. We do not offer exchange or return option for customised and international orders. Sale items are not eligible for exchange or return. We do not offer exchange or return for the purchase made with a third party. We accept exchange or return for products with physically damaged purchased directly from our website only.
Return Policy
We do not accept exchange or return except in the case of physically damaged products or in the case of missing items. In case of receiving a product with damage, a video recording of unboxing is needed within 24 hours after the delivery of the product. This video will help us in understanding the cause of concern. We will initiate the replacement or refund after the quality check of the product is done. Refund will be initiated within two days after the product has passed quality check process to the original source of payment. It may take 3-10 days to reflect the money in your bank account. Exchange product will be shipped within 5 business days after the product has passed quality check process. Product should be unused and unwashed with original packaging, labels and tags intact while returning. Please check the product before accepting at the time of delivery to avoid receiving damaged product. We request you to not accept the order in case the damaged delivery and provide us an image. You can share the picture at support@houseofsiblings.com or +91 7014398240 within 24 hours of the attempt of delivery.
Reverse Pickup
We will arrange reverse pickup for the products eligible for exchange or return free of cost. In case of non-availability of reverse pickup service, due to the location, we will request you to courier the product back to us and we will compensate you 100 Rupees per product. In case product is found to be used, washed, altered or damaged, it will not be eligible for exchange or return. Please share the unboxing video on support@houseofsiblings.com and we will revert back within 2 business days. Our Customer care team will share reverse pickup details with you. Please keep the product to be returned ready in unused, unwashed and unaltered condition.
Exclusions
Exchange or return is available in the case of physically damaged products or in the case of missing items. Exchange or return option are not available in the case of customised and international orders. Exchange or return is not applicable on sale items. Purchase made with a third party is not covered under exchange or return policy of our website.Customised, international, sale, and third-party purchases are not eligible for exchange or return.